Journeys

Maeli Celino

2 years ago

Very clean ,organized store Very attentive and friendly ✨

Paige Marie

8 years ago

Love shopping here!! Pretty decent size selection and employees are as helpful as they could be.

Eulallia Mendoza

7 years ago

Really good discount and their employee have good manners and would like to work there and be part of the team.

Christopher Pavonetti

3 years ago

I love browsing and occasionally buying. Their staff are informed and super friendly.

Michelle Carrion

2 years ago

Love coming to the Journeys in Lakeland. Very well organized great customer service they were all so helpful and professional especially Jariel. Thank you so much

Melisa Wojciechowski

6 years ago

I cannot say enough about the staff at this store. I am not only a customer but also their delivery driver. I get the privilege of seeing them every weekday. The manager Ms. Gonzales and her team are knowledgeable, friendly and very outgoing over all. Before knowing them I had never shopped in a journey's before. But because of them, I have become a customer for life. Thank you guys for all you do.

Scott Remy

3 years ago

Great shoe store. Big selection. Very colorful shoes. Very helpful staff.

Sandra Ugalde

2 years ago

My daughter and I were at the Journey's store at Lakeside Village last Friday night. We were greeted and helped by the most friendly and helpful young woman, "Essence". She went above and beyond to meet my daughter's needs and while at it she also talked me into buying a pair for myself. Eventhough, the shoe my daughter wanted was not available at the store or online. She went above and beyond to help her find another pair and had her tried different sizes to make sure what we ordered would be the right fit. I like to also acknowledge that while helping us, she was very aware of every customer that would walk into the store and made sure to greet them and to tell them to ask for help if needed. Nowadays, is hard to get that kind of customer service anywhere and if you get it is usually from someone older. But this young woman was on point, she made my shopping experience a wonderful one.

Julia Diaz

3 months ago

Wanted to give Des a shoutout for helping me shoe shopping the other day, so patient and helpful! You’re awesome girl. I’ll come back just because she was awesome, and the shoe selection was pretty sweet.

Niki Flanary

7 months ago

Called yesterday because I was looking for a pair of women’s’ Ugg ultraminis in a very popular and sold out color in my size. I called multiple places and malls and none to be found. Spoke to Kendall who was the only one to ever suggest maybe getting the shoe in a kid’s size that’s equivalent to women’s that they had in stock in the color I wanted. She was so super helpful and friendly on the phone! Told her I’d be in today (next day) to try them on and see if they worked out. We arrived and were greeted immediately and I told her I’d called the day before about the shoes. I didn’t even need to say much more or remind her of the shoe I’d wanted and the size…she remembered immediately and went right to the stock room to find them. Needless to say I walked out with the shoes I wanted and a very happy customer. TOP NOTCH customer service and she went above and beyond making sure I had the right fit and was happy. She was simply the sweetest and such fun to chat with. You’ve got a great employee working here! You can tell she really likes and cares about her job and her customers. I even told her if I happened to be in the mall again, next time I’d stop to say hello! Super satisfied with my experience here!